Technology helps companies gather data and information and also develop and disseminate information throughout the organization which is an important factor for sustainable competitive advantage. CEOs can use technology to disseminate protocols among employees and allow them to be knowledgeable of work progresses toward meeting determined milestones stated in the strategic plans. CEOs can also employ technology to motivate subordinates to provide better solutions for organizational problems. Technology can, therefore, develop an innovative workplace that enables CEOs facilitate knowledge flow around the company. Technology can also enable CEOs play an inspirational role to directly set highly desired expectations for employees to effectively recognize further opportunities in the business environment. Technology can also positively help CEOs develop a more effective vision, including a more comprehensive array of information and insights about the external environment.
CEOs also agree with Grant, who states that knowledge integration is one of the main reasons for the existence of companies. CEOs understand the strategic role that employees have in the form of attitudes and values. Employees’ attitudes and values can be enhanced to accomplish a higher degree of effectiveness. CEOs can, therefore, integrate organizational knowledge though implementing technology to coordinate intellectual capital within organizations.
Technology is used by CEOs to the vertically and horizontally exchanging knowledge between employees and manifests itself as the synthesizer of ideas and knowledge acquired from multiple organizational members. Technology also encourages people to embark on technological facilities, such as shared electronic workspaces, to create innovation and provide new ideas and better solutions. Ergo, technology can help CEOs assess the required changes to create a more innovative workplace within companies in order to keep the quality of services at maximum levels.
In addition, technology provides the ways to enhance interactions among members and departments within organizations. Technology eliminates the barriers of communications while improving the extent of information sharing and access for all employees at various levels of the organization. CEOs improve relationships with employees and identify employee’s individual needs and empower employees in order to build a learning workplace within companies. In here, CEOs can effectively implement technology as a communication mechanism and decision-aid technology.
Technology can, in fact, provide the ways to enhance interactions among members and departments within organizations. Technology eliminates the barriers of organizational communications while improving the extent of knowledge sharing and access for all employees at various levels of the organization.
Technology also develops cohesive infrastructures to store and retrieve knowledge to enable employees in creating more innovative solutions to problems and managing operational risks. Ergo, CEOs implement technology to support knowledge by enabling interactions and providing more comprehensive and effective solutions to solve organizational problems. In here, technology, as central to the effectiveness of knowledge management, can help CEOs empower employees at all levels in the organization. Technology can, therefore, have a linear impact on the outcomes of leadership, and help CEOs accumulate the right knowledge that the company needs to compete in today’s competitive environment.